1. How Billing Works
Nejix uses a two-part pricing model:
- Phone number fee — a flat monthly charge per provisioned phone number, billed at the start of each billing period: $5 for local numbers and $7.50 for toll-free numbers.
- Usage credits — prepaid credits purchased in advance and consumed at $0.20 per minute of AI call time. Each call is billed for a minimum of 30 seconds, regardless of actual duration. Credits do not expire while your account is active.
2. Refund Policy
Consumed usage credits
Credits that have already been applied toward call usage are non-refundable. Once a call is handled by an AI agent, the associated usage — including the 30-second minimum — is consumed and cannot be reversed.
Unused credits
If you close your account and hold a positive credit balance, you may request a refund of your remaining unused credits within 30 days of account closure by contacting us at support@nejix.com. Refunds are issued to the original payment method. Requests made after 30 days will not be honored.
Monthly phone number fees
Monthly phone number fees are charged at the beginning of each billing period and are non-refundable for partial periods. If you release a phone number mid-period, you will not be charged for the following period, but the current period's fee will not be prorated.
Billing errors
If you believe you were charged in error — for example, due to a technical failure, a duplicate charge, or a charge for a number you had already released — contact us within 30 days of the charge at support@nejix.com with your account email and a description of the issue. We will investigate and, if a billing error is confirmed, issue a full refund or credit within 10 business days.
3. Cancellation Policy
You may cancel your Nejix account at any time from your account settings. Cancellation stops all future monthly phone number charges. Any remaining unused credits may be refunded per the terms in Section 2 above.
Cancellation does not entitle you to a refund of fees already charged for the current billing period.
4. Dispute Resolution
If you have a concern about a charge, please contact our support team before initiating a chargeback with your card issuer. We can often resolve billing issues faster than the formal dispute process.
To open a billing dispute with us:
- Email support@nejix.com with the subject line "Billing Dispute".
- Include your account email address, the charge date, the amount in question, and a brief description of the issue.
- We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.
Chargebacks
Initiating a chargeback with your bank or card issuer without first contacting us may result in the temporary suspension of your account pending investigation. We reserve the right to contest chargebacks that we believe are not supported by the facts of the transaction.
5. Contact Us
For any billing or refund questions, please reach out:
Email: support@nejix.com
We aim to respond to all billing inquiries within 2 business days.